Recovery of phones and personal belongings: SIA staff goes the extra mile to help victims of SQ321

Khoo said she has not asked the airline about compensation because she has been busy traveling between two hospitals where her family and friends are hospitalized.

SIA assured him that the hospital bills would be borne by the company.

“We don’t have to worry. (When) we want to come back, just let them know, they will arrange everything. This is what they have promised us.”

She is not sure how long her family will remain in hospital here and whether they will be able to choose to continue treatment in Malaysia if they can be transferred.

When asked if there was anything else she wanted Singapore Airlines to address, Ms Khoo said she was concerned that some of her family and friends would not be able to work due to the injuries they sustained.

Four of the seven work at the same company, he added.

They may also be affected in the long term and may need additional treatment. “My brother says he definitely can’t drive,” she said.


Khoo and his wife, three of his relatives and a friend embarked on a trip to Europe earlier this month.

The first stop was Switzerland, and the tour group they were with also visited Germany, the Netherlands, and France.

While the rest of the touring group returned home, the seven extended their trip to spend a few days in the United Kingdom.

On Monday in London, they boarded SQ321 bound for Singapore and were due to travel to Penang.

But the SIA flight hit an area of ​​turbulence, leaving one passenger dead and many injured, and made an emergency landing in Bangkok.

Mr Khoo’s father-in-law and the latter’s sister were in the toilets when the incident occurred and suffered injuries to their neck and spine.

They remain in the ICU, along with a friend who needs surgery to place screws in his neck.

Mr Khoo, who experienced numbness and cannot turn his neck properly, was initially in the ICU but was moved to a regular ward.

His wife, who is two months pregnant with their second child, will undergo spinal surgery on Friday.

Khoo said she found out about her sister-in-law’s pregnancy on Thursday when they were discussing her treatment options.

“The first doctor, in fact, I think the communication is not very good,” he said. “It seemed like you have to do the operation, but then you have to give up the baby.”

Her sister-in-law’s emotions are not very stable, said Mrs Khoo.

“(She was) scared and worried until she cried.”

Learning of her pregnancy further worried Ms Khoo’s family, but another doctor later explained that while there were risks, her sister-in-law did not need to have an abortion in order to have the surgery.

For now, Khoo said he is happy to be in Bangkok with his family.

“I feel relieved. At least I can see them and I know each and every one of them is okay.”

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